Shipping policy

We work hard to make sure every YHSWAGY order gets to you fast and safely. This policy explains how we handle processing, shipping, tracking, and delivery for all orders placed through our online store.

Order Processing
  • All orders are processed within 2–3 business days after payment confirmation.
  • During peak periods or new drops, processing may take up to 5 business days.
  • You'll receive an email confirmation once your order is placed and another with tracking information once it ships.

Note: Orders are not processed, shipped, or delivered on weekends or holidays.

Shipping Times

Once shipped, orders typically arrive within 10 business days. Shipping times may vary slightly based on your location and customs clearance.

Shipping Costs
  • Free shipping is automatically applied on qualifying orders (check the banner or product pages for the current threshold).
  • For orders below the free-shipping limit, rates are calculated at checkout based on your location and selected shipping method.
  • Express and priority options may be available for an additional charge.
Tracking Your Order

Once your order ships, you'll receive a tracking email with a link to monitor delivery in real time. Please allow up to 48 hours for the tracking number to become active. If you haven't received tracking details after 5 days, contact us at info@yhswagy.com.

Shipping Delays

We do our best to meet all delivery estimates, but delays can occasionally occur due to customs inspections, weather, or carrier issues. YHSWAGY is not responsible for delays caused by carriers or circumstances beyond our control, but we'll always help track and resolve delivery issues quickly.

Incorrect Address or Delivery Issues

Please make sure your shipping address is accurate before placing an order. Once an order has shipped we can't guarantee address changes, and we're not responsible for orders delivered to an incorrect address provided by the customer.

If your package is marked delivered but not received: check with neighbors or your local post office, contact the carrier, and email us if it remains unresolved.

Customs, Duties, and Taxes

International orders may be subject to import duties, customs fees, or local taxes determined by your country's regulations. These charges are not included in our prices and are the customer's responsibility.

Lost or Damaged Packages

If your order arrives damaged or is lost in transit, contact us at info@yhswagy.com within 7 days of the expected delivery date with your order number and photos if applicable. We'll work with the carrier to resolve the issue or send a replacement.

Split Shipments

Sometimes your order may arrive in multiple packages to ensure faster delivery. You'll receive a separate tracking number for each shipment.

Returns Due to Non-Delivery

If a package is returned to us due to an incorrect address, an unclaimed parcel, or a failed delivery attempt, a reshipping fee may apply. Refunds for undeliverable items are processed according to our Return Policy.

Contact Us

For shipping questions or urgent delivery issues, contact our support team at info@yhswagy.com. We reply within 24 hours, Monday–Friday.