Refund policy
We get it — sometimes it’s not a perfect fit. That’s why we offer a 30-day return policy.You have 30 days after receiving your order to request a return.
Eligibility
To qualify, your item must be in the same condition as received — unworn, unused, with tags, and in original packaging.
You’ll also need your receipt or proof of purchase.
To start a return, email us at yhswagy@gmail.com.
Once approved, we’ll send you a return shipping label and full instructions.
Please don’t send items back without contacting us first — they won’t be accepted.
Damages or Wrong Items
If your item arrives damaged, defective, or incorrect, contact us right away so we can make it right fast.
Send a few photos and your order number to ingo@yhswagy.com
Non-Returnable Items
We can’t accept returns on:
- Sale or clearance items
- Gift cards
- Custom or personalized products
- Personal care items (for hygiene reasons)
If you’re unsure whether your item qualifies, reach out — we’ll help.
Exchanges
Need a different size or style?
The quickest way is to return your item and place a new order once your return is accepted.
European Union 14-Day Cooling-Off Period
For EU customers, you have the right to cancel or return your order within 14 days of receiving it — no reason needed.
Items must meet the same eligibility conditions listed above.
Refunds
Once we receive and inspect your return, we’ll notify you of the result.
If approved, you’ll be refunded to your original payment method within 10 business days.
Processing times may vary by bank or payment provider.
If it’s been more than 15 business days since approval, email us at info@yhswagy.com.
Where to Send Returns
We will send you a return address after your Return is approved. Please ensure your name and order number are included inside the package.
Summary
We keep returns simple — no long waits or complicated steps. If you ever have a question, just reach us at yhswagy@gmail.com — we’ll take care of it.